In short
- Templates are digital and delivered instantly, so the 14-day cancellation period ends once you open your template link. You agree to this at checkout.
- If a template is faulty, not as described, or you can’t access it, we’ll fix it — and if we can’t, we’ll refund you.
- Bought the same template twice, or bought a template and then its bundle? We’ll refund the overlap.
Your 14-day cancellation right
For digital content, UK law gives consumers 14 days to cancel unless they agree to immediate supply and acknowledge that this ends the right to cancel. Our templates are supplied as soon as you pay, so we ask for that consent at checkout. Once your template link has been shown to you, the right to cancel no longer applies.
When we will refund you
You’re entitled to a fix, a replacement or a refund if a template:
- doesn’t work or is missing parts listed on its product page;
- is materially different from its description; or
- can’t be accessed, and we can’t fix the problem within 5 working days of you telling us.
We’ll usually try to fix the problem first. If we can’t, we’ll refund you in full.
We also refund, as a goodwill policy:
- Duplicate purchases. If you accidentally buy the same template twice, tell us within 30 days and we’ll refund the second purchase.
- Upgrades to a bundle. If you buy a template and then buy the bundle that includes it within 14 days, we’ll refund what you paid for the individual template.
When we can’t offer a refund
Because templates can’t be returned once duplicated, we don’t offer refunds for a change of mind, for buying a template that doesn’t suit your workflow when it works as described, or because you no longer need it. Please read each product page and the FAQ before you buy, and email us with any questions — we’re happy to help you choose.
How to ask for a refund or a fix
- Email hello@blueprintly.shop from the address you used at checkout.
- Tell us which template you bought and, if you have it, the receipt number from your Stripe receipt.
- Describe what’s wrong. Screenshots help us fix it faster.
We reply within 2 working days. Approved refunds go back to your original payment method; your bank usually shows them within 5–10 working days.
Card disputes
If something has gone wrong, please contact us before raising a dispute with your bank. Most problems can be fixed the same day, and it’s quicker for you too.
This policy does not affect your legal rights under the Consumer Rights Act 2015.
Desmond John Balmer, a sole trader trading as Notion Temps and Blueprintly · 172 Dumbarton Road, Old Kilpatrick, Glasgow, G60 5DU, United Kingdom · hello@blueprintly.shop